Customer Profile
Opple has long been the No. 1 player in the PRC home-lighting industry on all major platforms.
Applied value
Efficient and Accurate Order Processing
Instead of processing orders by means of electronic forms, Guanyi Cloud can help achieve integrated management of orders from multiple platforms and multiple stores. With the help of automatic download, review, merging, splitting, intelligent allocation and automatic synchronization of platform status, the overall work efficiency of Opple’s e-commerce team was boosted. Opple processed all of the 600,000 orders during the 2016 “Double Eleven” (Singles’ Day in China) in just eight hours. Thanks to intelligent warehousing and logistics matching, seamless goods delivery and a rigorous system that completely eliminates possible errors arising from manual entry, every consumer enjoyed a satisfying shopping experience. In 2017, Opple reached new heights, becoming the No. 1 player in the home-lighting industry for the fifth time, with daily sales of CNY300 million.
Smart delivery strategy featuring separation of large from smaller items
When delivering goods in the home-decoration industry, there is a special requirement to separate orders for large items from those for smaller items. Guanyi Cloud’s smart delivery strategy helps Opple separate orders for large goods such as ceiling lamps from those for smaller goods such as downlights and light strips. Automatic data transmission has helped save time, improve efficiency and substantially reduce shipping costs.
24-hour service response
Guanyi Cloud offers 24/7 services to its clients. Problems are solved in real time as they come up. During online shopping festivals such as those of June 18 and November 11, Guanyi Cloud dispatches engineers to client sites to ensure that systems are still able to operate smoothly when there is a sharp increase in order volume.
Omni-channel integration to open up new retail options
By leveraging Guanyi Cloud, Opple has linked up with Tmall, JD.com and dozens of other mainstream e-commerce platforms, as well as dealers, distributors and stores nationwide. By facilitating connection with 30+ warehousing and logistics services providers and third-party software developers, Guanyi Cloud has helped Opple build a complete omni-channel closed-loop business model. In 2017, Opple easily handled 800,000 orders worth CNY300 million in one day during the “Double Eleven” enabling each consumer to enjoy speedy delivery services and an excellent shopping experience.